AGB
TERMS OF SERVICE
Last updated: 16.02.2025
OVERVIEW
This website is operated by ITSY Pets, the trading name of Shuman Bah International Ltd (Company Number: 15391320). Throughout the site, the terms “we”, “us” and “our” refer to ITSY Pets. ITSY Pets offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any destructive code.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
- Transmissions over various networks.
- Changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.
Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - PRODUCT RETURNS & REFUNDS
Our Return & Refund Policy applies to all purchases made on our website.
For full details, please review our Refund Policy.
- Customers are responsible for arranging and covering return shipping costs.
- Opened or used pet care products (e.g., shampoos, paw cleaners) cannot be returned due to hygiene and safety reasons.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
- Prices for our products are subject to change without notice.
- We reserve the right at any time to modify or discontinue the Service without notice.
- We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. If we make a change to or cancel an order, we may attempt to notify you via email or phone provided at the time of purchase.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
For more details, please review our Refund Policy.
SECTION 6 - THIRD-PARTY LINKS
Certain third-party links on our site may direct you to external websites. We are not responsible for examining or evaluating their content and do not warrant or assume liability for their materials or policies.
It is your responsibility to review third-party policies and practices before engaging in transactions.
SECTION 7 - USER COMMENTS & FEEDBACK
By submitting feedback, suggestions, or other content to us, you agree that we may use, edit, copy, publish, and distribute your submission without compensation or acknowledgement.
We reserve the right to monitor, remove, or refuse content deemed unlawful, offensive, or otherwise objectionable.
SECTION 8 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee that:
- Your use of our Service will be uninterrupted, timely, secure, or error-free.
- Any results from the use of the Service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
ITSY Pets and Shuman Bah International Ltd shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our Service or any purchased product.
Because some jurisdictions do not allow limitations of liability for incidental or consequential damages, our liability shall be limited to the maximum extent permitted by law.
SECTION 9 - GOVERNING LAW
These Terms of Service and any agreements whereby we provide services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 10 - CHANGES TO TERMS OF SERVICE
You can review the most current version of our Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check our website periodically for changes.
Your continued use of our website or the Service following any changes constitutes acceptance of those changes.
SECTION 11 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at:
Shuman Bah International Ltd (ITSY Pets)
📍 Suit 5, 5th Floor, City Reach, 5 Greenwich View Place, E14 9NN, London
📧 info@itsypets.uk
🔢 Company Number: 15391320